When it comes to creating omnichannel experiences, community banks and credit unions are being held to the same customer experience standards as tech giants like Netflix and Amazon. That’s why many retail and commercial customers see omnichannel experiences as must-haves for community FIs:
- 76% of consumers expect omnichannel banking experiences
- 60% say they would like to see their FI blend physical and digital services
Yet, nearly half (49%) of FIs rely on legacy systems that fail to deliver on these expectations.
Download our whitepaper to discover how a true omnichannel experience enables FIs to meet the growing demand for convenience and flexibility in an increasingly competitive landscape.