The Pennsylvania-based credit union will overhaul its online account opening process and transform in-branch account opening across its 24-branch network to better attract, serve, and grow business and retail members
Fort Washington, Pa. – Dec. 2, 2024 – TruMark Financial® Credit Union, a $3.4 billion credit union with 24 branches across Southeastern Pennsylvania, today announced a partnership with MANTL, a leading provider of account origination solutions, to overhaul its in-branch and online account opening processes for businesses and consumers. This partnership will allow TruMark Financial to seamlessly open new member accounts on any banking channel, at any time, and demonstrates TruMark Financial’s commitment to providing Southeastern Pennsylvania with the best business and retail banking experiences.
With MANTL, TruMark Financial members will be able to open a new deposit account online in less than three minutes, a process that took over ten minutes before. The real-time integrations and seamless omni-channel experience allow TruMark Financial members the ability to begin the account opening process online and complete it in the branch if they so choose, furthering TruMark Financial’s commitment to personalized options and choice for their members. This also allows TruMark Financial to serve a wider audience of consumers across all channels more efficiently, grow deposits at scale, and expand the brand within its geographical footprint.
Business Deposit Origination by MANTL will allow TruMark Financial to better attract, serve, and deepen relationships with businesses across Southeastern Pennsylvania. Businesses of all sizes will be able to seamlessly and securely open a new business account on any device or any channel, including online, on a mobile app, in-branch, or in the field. Adaptive workflows and automated, real-time decisioning on the MANTL platform keep operations streamlined, so TruMark Financial can better focus on serving the needs of its business members.
“MANTL will play a critical role in our ability to deliver the state-of-the-art experience our members deserve,” said Dan Brewin, EVP, Chief Operations Officer at TruMark Financial. “Our members and local business owners are busy, and MANTL provides them with the flexibility to quickly and seamlessly open new accounts at TruMark on their own terms: online, over the phone, on our mobile app, in the field, or in a branch.”
By integrating MANTL with its Jack Henry Symitar core, TruMark Financial will now be able to automate over 90% of application decisions, including KYC, AML, BSA, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.
“As a $3.4B credit union with a 24-branch network, TruMark Financial has already made a substantial impact serving members in Southeastern Pennsylvania,” said David Carlson, VP of Sales at MANTL. “MANTL looks forward to helping TruMark Financial continue to scale deposit and new member growth, deepen relationships with existing members who can now open a new deposit account in just a few clicks, and raise the bar for business and retail member experiences in its markets.”
For more information on TruMark Financial and to view current deposit offerings, please visit: https://www.trumarkonline.org/
For more information on MANTL or to schedule a demo, please visit: mantl.com/request-a-demo/.
About MANTL
MANTL is a financial technology firm offering software that empowers banks and credit unions to open deposit and loan accounts from anywhere, on any device and at any time. Consumer Deposit Origination by MANTL is among the fastest and most performant solutions on the market, empowering net-new prospects to open accounts in under three minutes, enabling existing account holders to open additional accounts with just one click, and reducing fraud by as much as 67%. Business Deposit Origination by MANTL is a first-of-its-kind solution that reimagines account opening for businesses of all sizes by automating up to 90% of application decisions. MANTL customers raise billions in core deposits each month. Founded in 2016, MANTL is a privately held company headquartered in New Jersey with the backing of prominent venture capital investors. For more information, visit mantl.com or follow MANTL on LinkedIn.
About TruMark Financial® Credit Union
TruMark Financial is one of the strongest, most progressive credit unions in the nation, offering a full range of banking, investing, and insurance services to more than 140,000 members in Southeastern PA. Founded in 1939, TruMark Financial is headquartered in Fort Washington, PA., and has approximately $3.4 billion in assets through its 24 branches, Call Center, and a suite of innovative online and mobile banking services. To learn more about TruMark Financial, visit www.trumarkonline.org or call 1-877-TRUMARK.
