Pima Federal Credit Union Partners with MANTL to Digitize its In-Branch and Online Account Opening Experience

The Arizona-based credit union will overhaul its online account opening process and transform in-branch account opening across its 8-branch network for a seamless omnichannel experience

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Tucson, Ariz. – May 31, 2024 – Pima Federal Credit Union, a $1.2B credit union with 8 branches across Arizona, today announced a partnership with MANTL, a leading provider of account origination solutions, to overhaul its in-branch and online account opening processes. This partnership will allow Pima Federal Credit Union members to seamlessly open a new account on any banking channel, at any time, and demonstrates Pima Federal Credit Union’s commitment to providing its members with the best digital banking experiences.

Pima Federal will leverage Consumer Deposit Origination by MANTL to enhance its online account opening process. With MANTL, Pima Federal will remove friction from its current account opening process, empowering members to open a new deposit account in less than three minutes with a superior digital experience. By serving a wider audience of consumers across digital channels, Pima Federal can more efficiently grow deposits at scale and expand the brand within their geographical footprint.

Pima Federal will also leverage Business Deposit Origination by MANTL to launch online business deposit account opening for the first time. Businesses will be able to seamlessly and securely open a new business account on any device or any channel, including online, on a mobile app, or in the field. Adaptive workflows and automated, real-time decisioning on the MANTL platform will reduce friction in the application process and keep operations streamlined.

“The team at Pima Federal chose to partner with MANTL because their all-in-one platform has everything we need to serve both consumers and businesses,” said Celyna Cervantes, Chief Experience Officer at Pima Federal Credit Union. “New members will now have a more streamlined, frictionless account opening experience in less time and fewer clicks.”

“MANTL is not just a platform, but a partner we can see ourselves growing with in the future,” said Bruce Barnett, Chief Operating Officer at Pima Federal Credit Union. “We are looking to expand beyond our current footprint, and this partnership with MANTL will allow us to reach new members digitally and move towards our goal of increasing deposits by 20% this year.”

By integrating MANTL with its Jack Henry Symitar core, Pima Federal will now be able to automate over 90% of application decisions, including KYC, AML, BSA, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.

“By partnering with MANTL, Pima Federal Credit Union will now be able to improve the account opening experience for both its members and in-branch staff,” said David Carlson, VP of Sales at MANTL. “Employees can spend more time building relationships in-branch, while digital-savvy members can enjoy a truly intuitive experience online.”

For more information on Pima Federal Credit Union and current deposit offerings, please visit: pimafederal.org.

For more information on MANTL or to schedule a demo, please visit: mantl.com/request-a-demo/.

MANTL is a financial technology firm offering omnichannel account origination software for banks and credit unions. Consumer Deposit Origination by MANTL is among the fastest and most performant solutions on the market, empowering net-new prospects to open accounts in under three minutes, enabling existing account holders to open additional accounts with just one click, and reducing fraud by as much as 67%. Business Deposit Origination by MANTL is a first-of-its-kind solution that reimagines account opening for businesses of all sizes by automating up to 97% of application decisions. MANTL customers raise billions in core deposits each month. Founded in 2016, MANTL is a privately held company headquartered in New York with the backing of prominent venture capital investors. For more information, visit mantl.com or follow MANTL on LinkedIn.

About Pima Federal Credit Union
Pima Federal Credit Union has been serving the Greater Tucson community since 1951 as a not-for-profit cooperative. The credit union now has eight branches within Pima and Apache counties and proudly serves over 66,000 members. As a credit union, earnings are returned to its membership through market-leading interest rates and lower service fees. Pima Federal is committed to providing the highest possible value by offering relevant products and services, the latest in technology features, and superior personal service. The credit union is dedicated to helping community members reach their dreams of homeownership, start their own business, and achieve their personal financial goals. To learn more, visit www.pimafederal.org. Federally Insured by NCUA.

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