Glendale, Ariz. – Feb. 12, 2024 – Credit Union West, a $1.1B credit union with 11 branches across Arizona, announced a partnership with MANTL, a leading provider of account origination solutions, to overhaul its in-branch, contact center, and online account opening processes. This partnership will allow Credit Union West members to seamlessly open a new account through multiple channels, at any time, and demonstrates Credit Union West’s commitment to providing its members with the best experiences.
Credit Union West will leverage MANTL for Credit Unions, an omnichannel deposit origination platform that is purpose-built for credit unions with the member experience in mind. MANTL optimizes three key aspects of the member experience at the point of origination – speed, simplicity and security – to make the account opening experience simple for members. New applicants can originate checking, savings, certificates, money market and minor accounts in under three minutes and existing Credit Union West members can open a new share account in under one minute. As a supporter of small businesses in Arizona, Credit Union West is excited to be part of a group of early adopters of MANTL’s new Business Origination platform for credit unions to enhance their Business Services offerings.
“A great member experience is king, we rely on technology to make it happen,” said Ning Duong, Senior Vice President and Chief Operating Officer at Credit Union West. “We are excited to partner with a leader in the industry like MANTL that shares our passion in finding member-centric solutions.”
The MANTL platform will seamlessly integrate with Credit Union West’s Jack Henry Symitar core to automate over 90% of application decisions, including KYC, AML, BSA, product service ordering, funding, and core booking, to create efficiencies and keep manual processes to a minimum.
“We are thrilled to partner with Credit Union West as they continue to prioritize member experience, and attract new audiences across their channels,” said David Carlson, Head of Sales at MANTL. “By selecting an omnichannel account opening platform, Credit Union West members and staff will encounter a deposit application journey that feels sleek and cohesive, whether they’re opening an account online, in a branch, through a call center, or a combination of the three.”
For more information on Credit Union West and current deposit offerings, please visit: cuwest.org
To learn more about the MANTL product, please visit: mantl.com/request-a-demo
About MANTL MANTL is a financial technology firm offering omnichannel account origination software for banks and credit unions. Consumer Deposit Origination by MANTL is among the fastest and most performant solutions on the market, empowering net-new prospects to open accounts in under three minutes, enabling existing account holders to open additional accounts with just one click, and reducing fraud by as much as 67%. Commercial Deposit Origination by MANTL is a first-of-its-kind solution that reimagines account opening for businesses of all sizes by automating up to 97% of application decisions. MANTL customers raise billions in core deposits each month. Founded in 2016, MANTL is a privately held company headquartered in New York with the backing of prominent venture capital investors. For more information, visit mantl.com or follow MANTL on LinkedIn.
About Credit Union West The Credit Union West tradition had the honor of beginning in 1951 as Luke Federal Credit Union. Originally located on Luke Air Force Base, the organization’s mission was to enhance the lives of military members and their families through being a trusted provider of financial services. Today, Credit Union West embraces the same commitment to the military and now has expanded to include all who live, work or worship in Maricopa, Pima, Pinal, Yavapai, Yuma, Mohave, Coconino, Cochise, Navajo, Apache and Gila counties. Credit Union West serves over 90,000 members with more than $1.1 billion in assets. The credit union’s core principles have guided its decisions, which in turn has ensured integrity and trusted member service. Federally insured by the NCUA. Learn more at www.cuwest.org.
Follow online: Instagram: @creditunionwest Facebook: facebook.com/creditunionwest LinkedIn: Credit Union West
Media Contact Taina Peña Biggs press@mantl.com
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