Why Credit Unions Are Reassessing Their Tech Stack
Switching core technology platforms is never an easy decision. Credit unions rely on account origination systems to support everything from new member acquisition to deposit growth. For many, MeridianLink has long been a trusted solution. But as digital expectations rise and efficiency becomes a boardroom priority, more institutions are beginning to question whether their current tech is helping them grow—or holding them back.
In this blog, we highlight why an increasing number of credit unions are making the move from MeridianLink to MANTL—and the results they’re seeing after the switch.
Why Credit Unions Made the Switch
Legacy systems were once dependable, but for many credit unions, they’ve become bottlenecks to growth. Here are the top reasons institutions are moving on:
- Slow Implementation: Multi-month timelines and heavy IT support requirements were slowing down innovation.
- Clunky User Experiences: Outdated, form-heavy workflows frustrated both members and internal teams.
- Manual Workloads: Back-office teams were overwhelmed with application reviews and KYC checks.
- Fragmented Channels: Disconnected digital and branch experiences led to inconsistent member journeys.
“We realized our team was spending more time managing the system than actually growing deposits,” said one MANTL customer.
These challenges are why credit unions like Soarin, Raiz, and American First began exploring better alternatives.
Strategic Impact Beyond Numbers
It’s not just about speed. MANTL customers are seeing transformational gains in how they operate:
- Member Experience: Faster onboarding, fewer drop-offs, and mobile-optimized workflows
- Operational Efficiency: Staff can focus on meaningful conversations instead of manual data entry
- Marketing Performance: Higher conversion rates from digital campaigns thanks to lower friction
- Compliance Confidence: Improved fraud detection and standardized due diligence
“MANTL removed the subjectivity from our KYC process and gave our team back time to build relationships,” said a VP of Operations.
Your Growth Goals Deserve Better Infrastructure
If your institution is still relying on legacy tools that slow down growth and frustrate members, it might be time for a change.
Let’s talk about what a switch from MeridianLink to MANTL could look like for your institution.
See MANTL in Action
Request a demo to discover the best-performing account opening solution on the market.