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Sr. Enterprise Account Manager

NYC or Remote

As a Sr. Account Manager you Will: 

The Senior Account Manager contributes to the mission of MANTL by driving value for our customers through strategic partnership. The Account Manager will set the account strategy and drive renewal and expansion for a set of named accounts. 

Success in this role includes building meaningful relationships with a customer’s executives, providing valuable expertise in topics of deposit origination and digital banking strategies, setting a clear vision and plan for mutual success with each customer, and achieving growth targets that are created specifically for each book of business. 

About You: 

  • You have 6+ years in a quota carrying Account Management role with demonstrated ability to hit growth targets
  • You have advanced written and oral communication and presentation skills is key, as is the ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs
  • You have demonstrated ability to analyze and utilize data; development of business review decks and utilizing data to uncover pain points or spotlight an area of opportunity
  • You have demonstrated ability to collaborate across functions (ex: product, sales, reporting, legal, finance) and work well in a team environment 
  • You are a great team player 
  • You have a high level of initiative and ability to work autonomously
  • You work work well in stressful situations and with deadline pressures 
  • You have excellent problem solving capabilities and organizational skills

What You Will Do: 

  • Develop account strategy and map out a plan to achieve quota; conduct whitespace analysis, prioritize outreach, and provide forecasts for opportunities identified
  • Drive customer satisfaction and reference ability; thorough ticket review and resolution
  • Understand MANTL’s products and effectively communicate all offerings to the client; cross-sell products by identifying additional needs within an existing client offering; lead commercial conversations ensuring end to end success of the contracting process
  • Develop a proactive client outreach cadence
  • Access, analyze, present customer reports to draw conclusions and provide recommendations; develop strategies to address issues posing risk to the renewal 
  • Serve as an expert on the customer and work with all other MANTL teams to optimize the customer experience across your book of business; identify and prioritize enhancements that improve client satisfaction and retention
  • Ticket management; review and assess severity and priority, engage engineering when needed
  • Manage all client communication, conflict resolution, and compliance on client deliverables
  • Lead implementation of new platform, coordinating with the client and internal stakeholders

What We Offer:

  • Competitive salary range : $115,000-125,00K + additional results based variable compensation. This is subject to change based on level of experience and market rate conditions.  
  • Equity
  • 100% covered medical, dental and vision insurance for employees
  • Unlimited PTO
  • Remote setup allowance of $400
  • Annual company retreat
  • Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)
  • Mental health and wellness programs
  • Stocked office fridge (yes, we have Spindrift)
  • Remote or onsite flexibility
  • And more!

Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.

Our deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.

Our investors include CapitalG, Point72, ClockWork, and BoxGroup.

The MANTL Culture

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day.

People are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well. We’re always a work in progress — and we’re proud to be named one of Crain’s 100 Best Places to Work in New York City for two years running.

MANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.

 

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