Lead Adoption Manager

NYC or Remote

Who is MANTL?

MANTL is a fast-growing NYC-based FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify or Squarespace, but purpose-built for community banks and credit unions. We are drastically changing the landscape through modern banking software that empowers banks and credit unions to grow digitally. 

Our flagship product, Online Account Opening, has quickly become considered best in class in our industry, showing clear and material performance beyond any of our competitors. Suffice to say, our customers love MANTL. 

Since launching our first product in 2017, we have built several new products, thoughtfully grown the team, and have become a market leader.

Who makes up our team?

People are our most important asset and the number one reason we all love working at MANTL. As a team, we value accountability, transparency and collaboration. We have agile teams, with clear, outcomes-focused goals. 

We're a group of passionate technologists that support an open and transparent culture that helps foster productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well - people who will gladly go out of their way to help others with things big and small. We are always a work in progress and love hearing feedback from our team.

MANTL was proud to be named as one of Crain's 100 Best Places To Work in 2020.

Adoption Manager - Operations

We are looking for a Lead Adoption Manager to help manage the success of our implementations and Adoption team. As a Lead Adoption Manager you will work with internal and external stakeholders to deeply understand our product and our client's business objectives, identify KPI's, measure the success of our implementations, help facilitate training, and identify and remove barriers to adoption. They also will be responsive for building out the Adoption team and leading from the front. The ideal candidate has experience managing 4 IC's int he past, managing clients, thinking strategically, and solving problems. Depending on the engagement, Adoption Managers will be forward deployed, meaning travel to the client site may be required.

The position will sit within our Operations Division and will collaborate heavily with our implementation managers, enablement team, engineers, and product managers.

What You'll Do: 

  • Develop a deep understanding of MANTL's products and implementation lifecycle
  • Build & Manage a team of 3+ Adoption Managers. 
  • Learn the business objectives of our clients and use those to formulate and track KPI's that measure adoption success
  • Facilitate Training and User Acceptance Testing (UAT) 
  • Act as the product expert to instruct clients on how they may best leverage MANTL's products throughout the adoption process
  • Capture feedback throughout the adoption process and work with Product Ops to transfer that knowledge to our Product team
  • Iterate upon MANTL's adoption processes

Must Haves:

  • 2+ years of people management experience
  • 3 years of relevant client management experience
  • 4-6+ years of relevant project or program management experience
  • The ability to develop a deep technical understanding of a software product and leverage that expertise to bridge the gap between business and technology
  • Strong analytical and project management skills with demonstrated ability to prioritize, track, and deliver results
  • Team player with strong communication skills
  • The ability to manage ambiguity and competing priorities

Nice To Haves:

  • Experience working as an engagement manager 
  • Experience working at a growing start up

What You'll Like About Us:

Joining MANTL means joining an ambitious and exceptional team that solves complex problems every day. We offer a unique employee experience based on the values of transparency, accountability and collaboration, and are deeply proud of our culture.

MANTL offers competitive compensation packages, unlimited vacation, fully covered health insurance, creative and fun team-building events, mental health programs and more. We strive to show we truly care about our employees happiness and engagement.

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